How can I help you?

Find what you're curious about in the frequently asked questions.

  • ■ Rental Requirements

    - Identification : Both the renter's and driver's passports

    - Driving License : Both the renter's and driver's International Driving Permits (IDP)

    - Payment Method: Debit or credit card

    All customers shall present a valid passport and original IDP to rent a vehicle.

    ■ Driver Eligibility

    - Minimum Age : At least 21 years old

    - Issuing Countries : Nations that are part of the Geneva or Vienna Convention

    - License Class

      * For vehicles with up to 9 seats : Class B license or above

      * For vehicles with up to 11 seats : Class D license or above

    Customers can verify their eligibility by checking the stamps on their IDP

    The vehicle rental service is accessible for one year from the date the driver arrived in South Korea.

    The rental duration must fall within the valid time frame of the IDP.

    ※ Holders of a USFK Motor Vehicle Operator's Permit are permitted to rent a vehicle, but are limited to vehicles with a capacity of 9 seats or fewer.

    ※ IDPs issued by private entities are not accepted for vehicle rental services.

    ※ The EU International Driver's License is not recognized for vehicle rental services.

  • There are three convenient methods to reserve a vehicle with LOTTE rent-a-car.

    ■ Online Reservation

    - Visit our website : Booking online is the most straightforward method to secure a vehicle with LOTTE rent-a-car

    - Simple process : It only takes four steps to complete a reservation.

      Choose a branch → Select dates and times → Pick a vehicle → Enter your details → You're done

    - Flexible payment options : You can choose between 'Pay Now' or 'Buy Now. Pay Later' (BNPL).

    - Manage your reservation : You can check and alter your reservation details through 'My Reservation' tab on our website.

    ■ Customer Support

    - Phone reservation : Call us at +82-2-797-8000 for personal assistance

    - Email reservation : Send your request to for support

    - Availability : Weekdays from 08:30 to 19:00 KST

    ■ Direct Branch Contact

    - Find a branch : Use the 'Search Location' tab on our website to find a location and contact the branch for reservations.

  • Yes, customers can receive the Global Special Discount exclusively when booking through the LOTTE rent-a-car global website.

    ■ Global Special Discount

    Global Special Disocunt is the biggest price discount that the specific branch provides.

    The discount can differ because each rental branch sets its own daily discount rate.

    You cannot combine multiple discounts with the Global Special Discount.

  • Yes. Customers can reserve in advance for up to 90 days in Jeju and up to 120 days at other locations.

  • Yes. Customers are welcome to reserve a vehicle for up to 60 days. 

    For those interested in renting a vehicle for more than 60 days, monthly rental options are available .

    To check availability, please reach out directly to the branch of your choice.

    For further assistance or inquiries, LOTTE rent-a-car English customer support is at your service at +82-2-797-8000.

    Our consultation hours are from 08:30 ~ 19:00 on weekdays.

  • Yes, 'Buy Now. Pay Later' (BNPL) is offered. International customers can reserve not and pay upon picking up the vehicle. Alternatively, payments can be made online via the 'My Page' tab.

    - Available Payment Methods : Debit and Credit Cards (Visa, MasterCard, American Express)

    Please note that the BNPL option is only available for reservations made through the LOTTE rent-a-car English, Chinese, Japanese websites.

  • LOTTE rent-a-Car provides a comprehensive insurance plan included in the rental fee. This plan encompasses third-party liability, property damage, and personal injury coverage.

    ■ Insurance Overview

    - Third-Party Liability: Unlimited coverage

    - Property Damage: Coverage up to 20 million KRW

    - Personal Injury: Coverage up to 15 million KRW

    Please note that this insurance does not extend to damage sustained by the rented vehicle itself. To protect potential damage of the rented vehicle, customers must sign for the Collision Damage Waiver (CDW). For international customers, LOTTE rent-a-Car offers an exclusive CDW with no deductible for all international customers.

  • The Collision Damage Waiver (CDW) is insurance that covers damage to the rented vehicle. LOTTE Rent-a-Car offers CDW with no deductible (Zero Excess) to make it more convenient for international customers and offers CDW with 300,000 KRW Excess for all imported vehicle models.

    The CDW registration fee is not included in the vehicle rental service charge and should be paid additionally.

    ※ Exceptions for CDW Coverage

    - Flat tire

    - Accidents cause termination of contract 

      (The damage will be covered, but others will not covered including contract renewal and tear tire, etc)

    - Vehicle substitution

    - Interior damage (Including smoke damage, torn seats, etc)

    - Charges for vehicles that can't be operated

      (If repair costs exceed 50% of the vehicle's value, a fee equal to 50% of the standard 60-day rental rate will be applied)

  • The person who made a reservation shall be the one to pick up the vehicle. If a different individual wants to collect the vehicle, they will need to make a separate reservation to follow the pick-up process. 

    Please note that only the individual who made the reservation is authorized to pick up the vehicle.

  • Yes. Customers are permitted to add an additional driver to their rental. However, the added driver shall be at least 21 years old and mee the standard criteria for renting a vehicle. 

    You can include an extra driver at the time of vehicle pick-up. 

    The additional driver will be insured under the same policy as the primary renter.

  • If you need to keep the vehicle longer, please contact the rental branch before your planned return date and time.

    If you don't get in touch with the rental branch, you won't have insurance or damage coverage.

    If you keep the vehicle longer, you'll need to pay an extra fee for the extended time when you return it.

  • The one-way rental option allows customers to collect a vehicle from one site and return it at another, enabling them to return the vehicle to a different branch.

    Customers choosing the one-way rental option must pay an additional fee at the time of picking up vehicle.

    If customers opt for the one-way rental after picking up the vehicle, they should contact the original rental branch to confirm availability. If permitted, the additional fee can be paid as directed by the staff.

    ■ Additional Fee for One-way Rentals

    The fee covers the cost of transporting the vehicle back to its original location.

    As all vehicles are legally assigned to a home branch, transportation costs are incurred to maintain this allocation.

  • Yes. All vehicles at LOTTE rent-a-car are equipped with a GPS navigation system available for customers to use at no extra cost.

    If you need the GPS set to English, please request assistance from our staff or refer to the 'User Tips' tab on our website.

  • Certainly. At Jeju Auto House, it's possible to rent a baby car seats and baby carriers.

    For availability at different locations, please reach out directly to the respective branches for confirmation.

  • Yes, snow chains are included in the trunk exclusively during the snowy winter season. 

    If snow chains are missing, please request them at the service desk.

  • No. There is no mileage cap for all vehicle rental services; you can drive unlimited miles.
    However, a mileage limit applies to the Chauffeur service.
  • LOTTE rent-a-car implements a "Full-to-Full" fuel policy. 

    Renters are required to return the vehicle with the identical amount of fuel as when they initially received it.

    If your rental car from LOTTE Rent-A-Car was provided with a full tank, you are expected to return it with a full tank as well.

    ※ Please note that the fuel level upon return should match the level when you picked up the vehicle to avoid any additional charges.

  • No, all the vehicles are strictly non-smoking.

    If this policy is violated, a cleaning fee will be charged.

    LOTTE rent-a-car ensures that every vehicle is a non-smoking environment.

  • Our branches generally operate from 9:00 AM to 6:00 PM KST. However, business hours may vary by location. For specific branch hours, please refer to the 'Search Location' tab on our website.

    ■ Premier Branches Business Hours Overview : 

    - Jeju Auto House : 06:00 ~ 23:00

    - Incheon Airport : 08:00 ~ 20:00

    - Seoul Station : Open 24 Hours

    - Busan Station : 08:30 ~ 20:00

    - Gimhae Airport : 08:00 ~ 21:00

  • Customers are able to pick up and return vehicles at any time from branches that operate 24/7. For branches with specific business hours, vehicle pick-up and return shall occur within those designated times.

    Here are the business hours for some of our premier branches : 

    - Jeju Auto House : 06:00 ~ 23:00

    - Incheon Airport : 08:00 ~ 20:00

    - Seoul Station : Open 24 Hours

    - Busan Station : 08:30 ~ 20:00

    - Gimhae Airport : 08:00 ~ 21:00

    For the operating hours of other branches, please refer to the 'Search Location' tab on our website.

  • Yes, may receive a refund upon returning the vehicle before the scheduled return date and time.

    ■ Refund Policy for Vehicle Rental Charge

    Customers can receive a refund for the unused time of the vehicle rental.

    ■ Refund Policy for Collision Damage Waiver (CDW) Charge

    A refund for Collision Damage Waiver (CDW) is not offered if the vehicle rental service is less than 24 hours.

    However, a refund for CDW is possible for rentals of 24 hours or longer. The refund will be calculated in 6-hour increments.

    ■ Examples

    1. If the rental period exceeds 24 hours and there are 2 hours left, customers can receive a refund for the vehicle rental fee but not for the CDW fee.

    2. If the rental period exceeds 24 hours and there are 8 hours left, customers can get a refund for both the vehicle rental fee and the CDW fee for a 6-hour period.

  • For customers who have paid in advance, the following cancellation and refund policy applies : 

    - Early Cancellation : If you cancel your reservation more than 24 hours before the scheduled pick-up date and time, you are eligible for a 100% refund.

    - Late Cancellation : If you cancel your reservation less than 24 hours before the scheduled pick-up date and time, you will receive a refund of the total amount minus a cancellation fee of KRW 3,000.

    - No-Show : If you fail to arrive within 2 hours after the scheduled pick-up date and time without prior notification, you will receive 90% of the total payment as a refund.

    ※ Waived Cancellation Fee for Natural Disasters : In the event of cancellation due to natural disasters in Jeju, the cancellation fee iwll not be applied.

  • The compensation fee for an inoperable vehicle refers to a payment or reimbursement provided by customers when a rented vehicle cannot be used due to the accidents that render the vehicle non-functional.

    ■ How to Calculate

    Customers are required to pay 50% of the original rental charge for each day the vehicle is being repaired.

    - Total fee = 50% of original rental charge (Daily) * Number of days for repairs

      (If the repair costs exceed 50% of the vehicle's current value, the repair period is set as 30 days)

    ※ This additional fee is applicable even if the renter has opted for Collision Damage Waiver (CDW).

  • ■ General Requirements for Korean Driver's License Holders

    - Minimum Age : At least 21 years old

    - License Class : Class 2 General or above

    - License Validity : From the issued date to the expiration date

    ■ Specific Requirements for Renting a Vehicle with an 11-Passenger Capacity

    - License Class : Class 1 General or above

    ■ Specific Requirements for Renting a Vehicle with a 15-Passenger Capacity

    - Minimum Age : At least 26 years old

    - License Class : Class 1 General or above

    ※ For a Class 1 Driver's License, if one year has elapsed since the proficiency test validity expired, the license will be revoked, and the holder will not be eligible to rent a vehicle.

  • When renting a vehicle, customers can expect to pay the following charges :

    ■ Mandatory Charges for Vehicle Rental

    - Rental Fee : The basic charge for renting the vehicle + Insurance fees + Service fees

    - Collision Damage Waiver (CDW) Registration Fee

    ■ Additional Charges

    - CDW Excess Charge : In the event of vehicle damage, we charges an excess to the renter, but not for the renter who registered CDW with zero excess.

    - One-Way Charges : Customers returning the vehicle to a different branch will incur a one-way service charge.

    - Tolls and Fines : Charges for road tolls and any traffic violations incurred during the rental period

    - Refueling Fee : A charge applied if the vehicle is not returned with the agreed-upon fuel level.

    - Cleaning Fee : A fee for cleaning the vehicle, especially if there is evidence of smoking inside the vehicle.

    Please note that these are standard charges and may vary based on specific rental agreements or policies. Always review the rental contract for detailed information on all applicable fees.

  • Chauffeur Service refers to a vehicle rental option that includes a professional driver. This service is commonly utilized for transportation to and from airports.

    Please refer to the information regarding the Chauffeur service : 

    ■ Rental Charges

    - Basic rental charge : Vehicle rental service + Insurance + Fuel

    - Extra rental charge : Additional charge may apply for extra time and mileage, tolls, parking, and if traveling outside the city, lodging expenses.

    ■ Standards for Chauffeur service

    - Minimum rental period : 3 hours

    - 1 Day maximum period : 10 hours  

    - 1 Day maximum distance : 200km 

      (An extra fee will be charged for a distance of 200km+)

    - Mileage : Applies from the departure km to the arrival km

    ■ Long-term Chauffeur service

    - Customers who reserve Chauffeur service for a period of one month or longer are eligible for a special discount.

    - The contractor is responsible for covering the fuel expenses.

    - Maximum driving hours for Chauffeurs : Weekdays -10 hours, Saturdays - 6 hours, Sundays (public holidays) - Closed

    ■ To make a reservation

    - Call : +82-2-797-8000

    - Email :

  • LOTTE rent-a-car provides a global reservation service that allows you to reserve vehicles in countries around the world.

    ■ LOTTE rent-a-car's International Branches

    LOTTE rent-a-car has locations in Thailand and Vietnam. Customers can find details and make reservations on the 'International Branch' tab.

    ■ Hertz

    LOTTE rent-a-car has a partnership with Hertz, providing a reservation system for its customers. Customers of LOTTE rent-a-car can benefit from discounts of up to 10% at Hertz.

    You can reserve a vehicle for global locations on the 'International' tab.

딤(Dim)처리 배경
딤(Dim)처리 배경